Refund policy

REFUND POLICY

 

Refund Policy for mktmrch

Last Updated: 02/07/2024

Thank you for shopping at mktmrch. We want to ensure that you have a satisfying experience with our products and services. Please read our Refund Policy carefully before making a purchase.

  1. Refund Eligibility

We offer refunds under the following circumstances:

  • Defective or Damaged Products: If you receive a product that is defective or damaged, please contact us within 5 days of receiving the item. We will arrange for a replacement or refund.
  • Incorrect Product: If you receive an incorrect product, please contact us within 5 days of receiving the item. We will arrange for the correct product to be sent to you or provide a refund.
  1. Non-Refundable Items

Certain items are non-refundable, including:

  • Gift Cards: Gift cards are non-refundable.
  1. Return Process

To initiate a return, please follow these steps:

  • Contact our customer support team at chris@mktmrch.com with your order number, a description of the issue, and any supporting photos if applicable.
  • Our team will assess your request and provide instructions on how to return the item.
  • Ship the item back to us in its original packaging, including all accessories and documentation.
  • Once we receive the returned item, we will inspect it and process the refund or replacement as appropriate.
  1. Refund Timeframe

Refunds will be processed within 14 days of receiving the returned item. Please note that the time it takes for the refund to be reflected in your account may vary depending on your payment method and financial institution.

  1. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  1. Contact Information

If you have any questions about our Refund Policy, please contact us at chris@mktmrch.com

Thank you for choosing mktmrch. We appreciate your business and strive to provide the best possible shopping experience.